Terms of use

1. The service

These Terms govern the use of the SignSolú platform, the «Platform».

It is operated by SOLUCIONES ORIENTADAS AL BIENESTAR DE LAS PERSONAS SOLU S.A.P.I. de C.V. with tax ID SOB240719U87, the «Company».

The Company provides the service from Mexico to users in any country.

It is the only contracting party unless an order form names another entity.

With SignSolú the User can do these tasks.

• Upload PDF documents or create them from a template.
• Set up forms so signers can enter data.
• Send signing links by email or WhatsApp.
• Sign with a drawn signature and initials.
• Ask each signer for official ID and supporting documents.
• Download the audit certificate of each document.
• Verify any document at signsolu.com/verificar without an account.
• Store and organize signed documents in folders.

The Platform records the date and time, IP and device of every signature.

That data forms the evidence file of each document.

By using SignSolú the User accepts these Terms and the Privacy notice.

2. Validity of the electronic signature

2.1 Recognition in Mexico

SignSolú offers a simple electronic signature with an evidence file.

• Commercial Code, articles 89 to 114. A data message keeps its legal effect regardless of its form.
• Federal Civil Code, articles 1803 and 1834 bis. Consent can be given by electronic means.
• Federal Code of Civil Procedure, article 210-A. Data messages are admitted as evidence.

2.2 Recognition in other countries

Simple electronic signatures are also recognized outside Mexico.

Each country’s law is in the validity guide by country.

Each guide cites its official source and the acts that need a special form.

2.3 Simple and advanced signatures

An advanced signature uses a digital certificate issued to the signer.

One example is the SAT e.firma in Mexico.

SignSolú does not issue digital certificates or NOM-151-SCFI-2016 records.

The evidentiary weight of a simple signature rests on the evidence file.

The SHA-256 hash proves the integrity of the document.

Each signer’s log supports the attribution of the signature.

2.4 Evidence SignSolú keeps

• Signature drawn by the signer and embedded in the PDF.
• Server-recorded date and time of every event.
• Public IP address and approximate location of the signer.
• Browser and operating system of the device.
• A unique link per signer that stops working after signing.
• SHA-256 hash of the signed document.
• PDF audit certificate, bilingual when someone signs in English.
• QR code and public verification at signsolu.com/verificar.
• Optional email code and ID verification.
• TLS encryption in transit and encryption at rest.

3. Use of the platform

3.1 Documents signed on SignSolú

The Platform is built for private documents like these.

• Sales, services, distribution and confidentiality agreements.
• Employment contracts and settlements.
• Lease agreements that do not require registration.
• Purchase orders and quotes.
• Consents, privacy notices and authorizations.
• Board minutes and internal policies.
• Agreements, promises to contract and letters of intent.

3.2 Acts that require a notary or a qualified signature

Each country decides which acts need a special form.

In Mexico these acts need one.

• Wills, which require a notary.
• Notarial powers of attorney for acts of ownership.
• Sale of real estate, which requires a public deed.
• Mortgages and security interests over property.
• Civil registry records.
• Incorporation of companies before a notary.
• Tax filings with the SAT, which require the e.firma.

The guide for each country lists its acts with a special form.

When a template needs a notary its page says so.

The User chooses which documents to sign this way.

3.3 A technology service

SignSolú is a technology platform.

It does not provide legal services or create an attorney-client relationship.

The parties who sign decide the content of each document.

3.4 Templates

SignSolú templates are models based on the law of each country.

Where it applies they also follow state or provincial law.

Each template shows the law it is based on and its review date.

The User fills in the content and adapts it to their business.

For a specific case they can consult a lawyer in their jurisdiction.

3.5 Availability

SignSolú keeps the Platform available around the clock with reasonable efforts.

It may pause it for maintenance, security or a court order.

Scheduled maintenance is announced with reasonable notice.

4. User obligations

• Provide true data and never impersonate anyone.
• Protect the password and the activity of the account.
• Use the Platform for lawful purposes.
• Respect the intellectual property of others.
• Have a legal basis to process the data of their signers.

5. Pricing and payment

Plans are billed in US dollars (USD).

Prices do not include taxes.

If the Customer’s country requires VAT or GST it is added to the charge.

Reverse charge applies when the Customer is a business and the law allows it.

Customers with an active plan in Mexican pesos keep their price and currency.

They keep them while they stay on that plan.

The free plan includes 10 documents with no expiration date.

6. Limitation of liability

The Company is not liable for indirect damages, consequential damages or lost profits.

It is not liable for the content of the documents Users sign.

Its total liability is limited to the amount paid in the last 12 months.

Nothing here limits rights that the User’s local law does not allow to limit.

7. Changes to these Terms

Material changes are announced by email 30 days in advance.

They are also published here with a new effective date.

A User who disagrees can cancel before that date.

8. Governing law and jurisdiction

These Terms are governed by the laws of Mexico.

Disputes are resolved before the courts of Tepic, Nayarit.

Rules that protect the User in their own country still apply.

9. Language

These documents are published in Spanish and English.

If the versions differ the Spanish version prevails.

10. Contact

Write to rodrigo@solufintech.com with any question about these Terms.

Our address is Avenida del Valle 162, Ciudad del Valle, 63157 Tepic, Nayarit, Mexico.

Published by SignSolú, a Mexican e-signature platform that works over WhatsApp.